Quality System

Quality checking procedures revolve around visual checks (daily), area checks (weekly) and fully documented checks (monthly).

All inspections are documented using "Quality Inspection Reports" and any defects found are identified in the report. These defects will be rectified by the appropriate action and again logged on the form before being signed off. The results of all quality inspections and customer complaints are analysed regularly to detect trends and identify training needs, etc. This also forms part of the regular review meetings held with clients and is used to develop preventative action procedures.

Customer satisfaction, of course, is our ultimate quality check. Formal meetings on a monthly basis between client and ourselves assess the true perception of the service being offered.The whole purpose of our quality system is to provide customer satisfaction by showing continuous improvement. This can be demonstrated both in the perception of the service and is visual form in terms of accurate checking and logging of activity.

We are therefore committed to a program of
continuous improvement which provides a
clean, safe environment for all. We will do
this by examining and re-examining the
way duties are performed, monitoring the
variances of achievement and putting
into operation the remedial measures
based on the learning experience.